In plain English
The distinction from an old-fashioned chatbot is that an assistant is not following a script. It holds the thread of a conversation and works on whatever you bring it.
The distinction from an agent is that an assistant responds; an agent acts. An assistant drafts the email, an agent sends it.
What to know
Why it matters
Assistants are where most people first get real value from AI, because the work is drafting, summarising and restructuring, all of which the model does well and all of which a human is reviewing anyway.
Common mistakes
FAQs
Assistant or agent?
An assistant helps you do the work. An agent does steps of it on your behalf.
Which one should I use?
Test two on your own real tasks for a week. The differences are in feel, not in feature lists.
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